Squarespace Website Not Working? Here’s How to Fix It Quickly
Troubleshoot common issues when your Squarespace site isn't working — including DNS errors, plugins, and browser conflicts.
How to Fix a Squarespace Website That Isn't Working
Is your Squarespace website not loading properly? Whether you're dealing with DNS issues, broken integrations, or browser-related problems, there are several common causes that can usually be fixed quickly.
Here’s how to troubleshoot the most common Squarespace website issues.
1. Check If Your Website Is Published
Before troubleshooting anything else, make sure your website is actually published.
To check:
Go to your Squarespace dashboard
Open Settings
Navigate to Site Availability
Confirm that your website is set to Public
If your site is set to Private or Password Protected, visitors may not be able to access it.
2. Verify Your Domain and DNS Settings
One of the most common reasons a website stops working is incorrect DNS configuration.
Check that:
Your domain is connected correctly
DNS records match Squarespace's requirements
There are no missing or duplicate records
If you recently connected a domain, DNS changes can take up to 72 hours to fully propagate.
3. Disable Recently Added Plugins or Integrations
If your website started having issues after installing a third-party tool, that integration could be the cause.
Review any recently added:
Chat widgets
Analytics tools
Popups
Marketing integrations
Custom scripts
Temporarily removing them can help identify the source of the problem.
4. Check Your Custom Code
Custom code can sometimes interfere with how your website loads.
If you've recently added:
CSS
JavaScript
Header code injections
Footer code injections
Try temporarily removing the code and checking if the issue disappears.
5. Clear Your Browser Cache
Sometimes the problem isn't your website at all—it's your browser.
Try:
Clearing your browser cache
Refreshing the page
Opening the website in an incognito window
Testing a different browser
This can resolve many display and loading issues.
6. Test on Multiple Devices
If your site works on one device but not another, the issue may be browser-specific.
Check your website on:
Desktop
Mobile
Different browsers such as Chrome, Safari, Firefox, or Edge
This can help narrow down the source of the problem.
7. Review Recent Website Changes
Think about what changed before the problem started.
Examples include:
New page layouts
Custom CSS
Third-party integrations
Domain changes
SEO tools
Reversing recent changes is often the fastest way to identify the issue.
8. Check Squarespace System Status
Occasionally, the problem may be related to Squarespace itself.
Visit the Squarespace Status page to see if there are any active outages or maintenance periods affecting websites, domains, or services.
9. Contact Squarespace Support
If you've tried everything above and your website still isn't working properly, contact Squarespace Support.
Be prepared to provide:
Screenshots of the issue
Error messages
Details about recent changes
Your domain information
The more information you provide, the faster they can help.
Final Tip
Most Squarespace website issues are caused by one of three things:
DNS or domain configuration errors
Third-party scripts or plugins
Browser cache conflicts
Start with the simplest fixes first, then work through each step methodically. In most cases, you'll find the issue long before you need advanced troubleshooting.
